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Repair Tag

Purpose: To identify merchandise that the customer has returned for repairs.

Master List File Name: REPAIRTG

Format: 4 to a Page, 1 Part

Repair tags are a great way to identify and track merchandise that customers have brought back to you for repairs. While every shop tries to keep such items to a minimum, an occasional jacket with a broken snap or bad drawstring seems to arise. Repair tags are not intended for use on orders that need to be re-printed due to a mistake, or for any other multiple-garment return. They are used for single garments.

Use: Have repair tags printed on sturdy card stock, and if possible, have them individually numbered. This allows you to track repairs, and to verify the existence or non-existence of a certain tag. When a customer brings a garment for repair, fill out the top portion with the customer’s name, address and phone number. The middle section of the form holds pertinent information about the garment itself and the repairs needed. The bottom portion of the tag should contain a description of the garment repaired, and then should be cut away, or torn off if the tag is perforated, and given to the customer as a claim check.

The tag portion should be pinned to the garment itself while the garment resides in your shop. If repairs are to be made on premises, it should not be removed until the customer retrieves the garment. If the garment is to be returned to the manufacturer for repairs, then the tag should be removed when shipped to the manufacturer, and filed in a specific place for repair tags where it can be re-installed when the garment is shipped back. When your customer receives the garment back, be sure to fill out a sales slip, even if no charges are forthcoming for the repair, and have the customer sign out the garment. Denote the sales slip number on the repair tag, and retain the tag in a file reserved specifically for completed repair tags.

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