Repair Tag
Purpose: To identify merchandise that the
customer has returned for repairs.
Master List File Name: REPAIRTG
Format: 4 to a Page, 1 Part
Repair tags are a great way to identify and track merchandise
that customers have brought back to you for repairs. While every shop tries to keep such
items to a minimum, an occasional jacket with a broken snap or bad drawstring seems to
arise. Repair tags are not intended for use on orders that need to be re-printed due to a
mistake, or for any other multiple-garment return. They are used for single garments.
Use: Have repair tags printed on sturdy card
stock, and if possible, have them individually numbered. This allows you to track repairs,
and to verify the existence or non-existence of a certain tag. When a customer brings a
garment for repair, fill out the top portion with the customers name, address and
phone number. The middle section of the form holds pertinent information about the garment
itself and the repairs needed. The bottom portion of the tag should contain a description
of the garment repaired, and then should be cut away, or torn off if the tag is
perforated, and given to the customer as a claim check.
The tag portion should be pinned to the garment itself while
the garment resides in your shop. If repairs are to be made on premises, it should not be
removed until the customer retrieves the garment. If the garment is to be returned to the
manufacturer for repairs, then the tag should be removed when shipped to the manufacturer,
and filed in a specific place for repair tags where it can be re-installed when the
garment is shipped back. When your customer receives the garment back, be sure to fill out
a sales slip, even if no charges are forthcoming for the repair, and have the customer
sign out the garment. Denote the sales slip number on the repair tag, and retain the tag
in a file reserved specifically for completed repair tags.
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